Care and support services
Last updated - 15 June 2018
Who we work with
Genesis provides a range of services to four core customer groups:
- Older people
- People who are homeless or have complex needs
- People with learning disabilities
- People with mental health needs
Where we provide our services
Genesis provides care and support in a number of ways:
- In Genesis-owned schemes
- In other landlords' schemes
- Providing floating support in people's own homes
- Outreach through community resources
- Step-down services for those being discharged from hospital and requiring short-term intervention before returning to their own home
How we work with our customers
Genesis works with our customers to co-produce person-centred care and support plans. This means everybody creates their own plan that details their aspirations and what they need support with in order to achieve these. These plans are reviewed on a regular basis to make sure they keep up with people's changing needs.
Genesis works with local agencies and individuals' support networks, such as family, friends, other organisations, etc. to make sure wide-ranging and specialist help and support is available to our customers where needed. We encourage customers to involve them in contributing to their risk management plan, which details customer preferences on how different situations should be managed. Our customers are supported to make informed decisions, and that includes the opportunity to take positive risks. We are committed to enabling our customers to live the lives they choose, working with them to manage potential health, safety and safeguarding concerns.
This is a general breakdown of the location of our services:
- Barking & Dagenham
- Waltham Forest
Outside of London:
- Essex & Southend
We offer services for Older People, those with metal health and/or learning disability needs and those with complex needs who are homeless or at imminent risk of becoming homeless.
For more information, visit the Care and Support section of the website.
Each local authority commissions our services independently and set their own eligibility criteria. It is recommended you talk first with your local council, and if you meet their criteria they will put you in touch with us.
Please visit the contact us section of the website to see the different ways in which you can contact us.
Please visit our Work with Us page.