Meeting the standards
Published - 16 November 2018
The economic standards cover rent, value for money, governance and financial viability. We produce an annual financial report which sets out all of our income and expenditure as well as our value for money strategy. You can download the latest version from our website.
The consumer standards cover tenant involvement and empowerment, neighbourhood and community, tenancy and home.
To ensure that we are meeting the standards we collect performance information throughout the year and discuss this with our board, committees and residents. Since the merger our performance has held steady and we are currently reviewing all of our indicators, measures and ways of working so that we can regularly report on our performance as a single entity.
Residents are involved in scrutinising our services in a number of ways and a few examples showing how we comply with the consumer standards are set out here.
gardening. I provide monthly feedback to the estates team and work closely with them to ensure the work is up to standard. I occasionally attend inspections with my housing officer, estate manager and contractors and pass on feedback from my neighbours to help make improvements. I enjoy this important responsibility and acting as a voice on behalf of our residents.
Each year we produce an annual standards report for residents. This sets out how we have performed against the standards over the year. In 2019 we will produce our first report as Notting Hill Genesis.
If you want to be involved in helping us write the report next year, please contact the involvement team on firstname.lastname@example.org, by phone on 020 3815 0010 or by writing to Involvement team; Bruce Kenrick House; 2 Killick Street; London; N1 9FL.
For more information about the regulatory framework and standards please contact our regulator, the Regulator of
Telephone: 0300 124 5225
Write: Regulator of Social
2 Marsham Street
London SW1P 4DF