Domestic abuse

Last updated - 21 May 2019

We have a zero tolerance attitude towards domestic abuse.
This policy outlines Notting Hill Genesis’ (NHG) principles for addressing and managing cases of domestic abuse.

This policy applies to all residents.

What may be classed as domestic abuse

Domestic abuse:Any incident or pattern of incidents of controlling, coercive, threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, intimate partners or family members regardless of gender or sexuality. The abuse can encompass, but is not limited to:

  • psychological
  • physical
  • sexual
  • financial
  • emotional

Our commitments

We commit to:

  • Creating an environment where individuals that are experiencing or have witnessed domestic abuse feel supported and believed from the outset.
  • Making sure when dealing with cases of domestic abuse, any actions are customer led and aim to empower the individual.
  • Working collaboratively with external agencies, participate in Multi Agency Risk Assessment Conference (MARAC) meetings and the police and where appropriate take legal action against perpetrators.
  • Where there are children or an adult at risk living at the property, a referral will be made to the Local Authorities’ safeguarding team in keeping with the requirements of the Care Act 2014.
  • Ensuring that there is a culture of awareness throughout NHG.
  • Training being provided for staff to ensure they are familiar with our policy and procedures on domestic abuse.
  • Ensuring that any staff experiencing domestic abuse are supported, this is covered in our wellbeing policy.

Responding to a report of domestic abuse

There are a number of ways that we might receive a report of domestic abuse taking place in one of our properties. It may be made by the individual experiencing the abuse or by the perpetrator disclosing their own behaviour. It may be by a concerned neighbour, relative, or the police. Suspected cases may be brought to our attention by repeat repairs, repeated reports of loud noises, banging or shouting or a member of staff noticing a change in behaviour of a resident.

We treat all reports of domestic abuse seriously, sympathetically and in confidence. We endeavour that our residents are safe in their homes.

All cases are different, and depending on the situation, staff will respond accordingly, ensuring at all times that any action is resident led.

It might be that more information is needed, this is true especially where it has been brought to our attention by a third party or suspected domestic abuse taking place due to noise reports or repeated repairs.

When an individual experiencing domestic abuse discloses this to a member of staff, we will:

  • Ask them if they are in immediate danger, if there is immediate threat to life staff will encourage the individual to call the police, or call the police on their behalf.
  • Find out if there are any vulnerable adults or children living at the property. If staff believe there is a safeguarding concern of an adult at risk or a child at risk living in the property where the domestic abuse is taking place, we have a duty of care to raise this concern with the Local Authority.
  • Offer to meet the individual at a place that they feel safe, it is important to offer the resident to meet with a member of staff that they feel comfortable with, it may be that they would prefer to meet with someone of the same or opposite gender.
  • Find out the safest way to contact them going forwards
  • Find out the name of the perpetrator and their relationship to the individual
  • Let them know of local and national support agencies, and where they can find more information on agencies to help them.