Adaptations to your home

Last updated - 7 February 2018

We're committed to assisting our customers to live independently in their home

We're committed to helping our customers to live independently in their home.

We have an annual budget to adapt the homes of those in need and who live in our rented accommodation.

We make decisions on adaptation applications in line with our policy. The adaptations we make can either be classified as minor or major.

Minor adaptations are work that we can carry out without the need to refer to an occupational therapist. Minor adaptations include, but aren’t limited to:

  • Grab rails, hand rails and stair hand rails.
  • Flashing door bells and smoke alarm alerts.
  • Window opening equipment.
  • Provision of suitable taps, door handles, sockets.
  • Internal door threshold ramps.
  • Door entry systems.

Major adaptations are work of a structural nature that are fixed alterations to a property. The purpose of the adaptation is to make the property more suitable and accessible to the customer. They can include the following:

  • Level or ramped access to bedrooms or bathrooms.
  • Fixed ramps and other external facilities.
  • Widening of doors and windows.
  • Lifts and hoists.
  • Stair lifts.
  • Specially equipped kitchen, bathrooms or showers.

If you rent your home and think you are in need of an adaptation please contact our adaptations officer by emailing or calling 020 7563 0147. You can make an initial enquiry with a member of staff about this too if you’d rather.
If you are a leaseholder we will help you apply to your local authority for funding for your adaptation.