Calling Genesis

Last updated - 2 January 2020

Before you call us
To save you having to call us, we have put answers on our website to a lot of the most common questions we receive. Type into the search box at the top of the page the subject you're interested in and you'll be served with information related to this topic.

Reporting repairs

If you would like to report a repair you can do this through this website, either using live chat to speak to an advisor directly or using our web form.

To use live chat, reply to the chat window in the bottom left of your screen. If you've minimised it, just click on it to start chatting to us.

To use our web form click on the 'Get in touch' link which is at the bottom of the page in the green bar and then select 'I need to report a repair'.

If you would like to report a gas leak, please call 0800 111 999.

Making a payment

We offer a number of different ways to make a payment, you can find details on our Paying your rent and service charge page.

You can also download our MyGenesis app which allows you to make payments securely at a time and place which suits you.

Calling us

Residents - 033 3000 3000

Non residents - 033 3000 5000

Sales and Market rent - 020 3815 2222

Our customer service centre is open for residents and customers for any general Housing Management and repair enquiries from 8am-6pm Monday to Friday.

If you have an emergency or make safe repair out of hours, you can still contact us on the same number and one of our customer service advisors will be able to assist you.

Calls to the customer service centre are charged at local rate from a landline or mobile, and may be included within some phone tariffs.