Get involved with us
Last updated - 24 September 2019
Notting Hill Genesis places great emphasis on the views of our residents. Our resident involvement offer ensures that there are many ways for residents to have their say to help us improve the services they receive. The Resident Involvement team manage and support these opportunities. Our mission statement reads:
To find out more or to sign up to take part in resident involvement opportunities, refer to the descriptions below, talk to your housing officer/property management officer or neighbourhood manager or email firstname.lastname@example.org
A resident association is a group made up of local residents living in a particular area. It plays a part in dealing with problems at a local level, as well as organising activities such as social events and finding ways of improving the local area. It represents the views of its membership and local residents to their landlord, the local authority and any other relevant agencies.
Want to set up or join a resident association?
- Read some handy tips in our RA good practice guide
- Find out more by reading our RA Toolkit
- Complete our survey to help gauge local views
- Read and sign the RA constitution when ready to form your RA
- Already constituted? Download, complete and send in this form each year to inform us of any changes to your RA
Local task and finish
These are short, time dependent projects for residents within a block, scheme or street to solve a local issue they have identified, for example anti-social behaviour. Residents will work alongside staff to come up with solutions and recommendations.
Resident Monitors are local volunteers who assess the quality of contractors where they live. Resident monitors rate a range of services from gardening to cleaning, and work alongside our Estates team to monitor and assess the quality of estate services carried out by our contractors.
Local forums identify at a local level issues that need wider examination. The meetings and discussion topics are publicised in advance, and you can attend regularly or just one meeting if you prefer. They are topic-based, about local housing management services and can look at a variety of issues identified by local residents such as repairs, complaints or antisocial behaviour. These forums are open to all residents.
Task and finish
These short, time-dependent projects are for residents to solve broader issues across the organisation which have been identified via feedback from local forums or groups. Residents will work alongside staff to come up with solutions and recommendations.
Health and disability group
This group was established to discuss matters related to accessibility and inclusion amongst Notting Hill Genesis residents, covering areas such disability and mental health.
The Lesbian Gay, Bisexual, Transgender forum meets on alternate months to discuss matters affecting the LGBT community for Notting Hill Genesis.
Focus groups and specialist requests
Opportunities for residents to take part in a short time based activity such as to review a policy, test new products or technology or help us to recruit new contractors for services provided to residents.
These can be used to quickly gauge opinion of a larger number of residents using online surveys, polls or questionnaires.
Resident oversight and scrutiny group
A group of up to 12 residents who provide In-depth reviews of service areas and who oversee the ongoing task and finish projects. Members of this group will serve between 2-3 years.
Resident services committee
A group of residents who report to the Group Board who ensure that a quality service is provided to residents. They will consider feedback from resident scrutiny groups in relation to service delivery and monitor the effectiveness of resident engagement activities including the development of opportunities for customers to be involved in the governance of the organisation. While this group is no longer being recruited for, you can find out more about how they work, by emailing email@example.com or by calling 033 3000 3000