Get involved with us 

Last updated - 22 November 2018

Residents are at the heart of shaping our services. There are many ways for you to get involved and help improve services for all residents.

Notting Hill Genesis places great emphasis on the views of our residents. Our resident involvement offer ensures that there are many ways for residents to have their say to help us improve the services they receive. The Resident Involvement team manage and support these opportunities. Our mission statement reads:

Resident involvement will enable residents’ voices to be heard. We will create a range of accessible opportunities for staff and residents to work together, build trust, and improve services

To find out more or to sign up to take part in resident involvement opportunities, refer to the descriptions below, talk to your housing officer/property management officer or neighbourhood manager or email customerinvolvement@genesisha.org.uk

Residents association

A resident association is a group made up of local residents living in a particular area. It plays a part in dealing with problems at a local level, as well as organising activities such as social events and finding ways of improving the local area.  It represents the views of its membership and local residents to their landlord, the local authority and any other relevant agencies. 

Want to set up or join a resident association?

Local task and finish

These are short, time dependent projects for residents within a block, scheme or street to solve a local issue they have identified, for example anti-social behaviour.  Residents will work alongside staff to come up with solutions and recommendations.

Estate monitors

Estate Monitors are local volunteers who assess the quality of contractors where they live. Estate monitors rate via text message a range of services from gardening to cleaning, and work alongside our Estates team to monitor and assess the quality of estate services carried out by our contractors. 

Local forums

Local forums identify at a local level issues that need wider examination. The meetings and discussion topics are publicised in advance, and you can attend regularly or just one meeting if you prefer. They are topic-based, about local housing management services and can look at a variety of issues identified by local residents such as repairs, complaints or antisocial behaviour. These forums are open to all residents.

Task and finish

These short, time-dependent projects are for residents to solve broader issues across the organisation which have been identified via feedback from local forums or groups.  Residents will work alongside staff to come up with solutions and recommendations.

Health and disability group

This group was established to discuss matters related to accessibility and inclusion amongst Notting Hill Genesis residents, covering areas such disability and mental health.

LGBT forum

The Lesbian Gay, Bisexual, Transgender forum meets on alternate months to discuss matters affecting the LGBT community for Notting Hill Genesis.

Focus groups and specialist requests

Opportunities for residents to take part in a short time based activity such as to review a policy, test new products or technology or help us to recruit new contractors for services provided to residents.

Online polls

These can be used to quickly gauge opinion of a larger number of residents using online surveys, polls or questionnaires.

Resident oversight and scrutiny group

A group of up to 12 residents who provide In-depth reviews of service areas and who oversee the ongoing task and finish projects. Members of this group will serve between 2-3 years.

Resident services committee

A group of residents who report to the Group Board who ensure that a quality service is provided to residents. They will consider feedback from resident scrutiny groups in relation to service delivery and monitor the effectiveness of resident engagement activities including the development of opportunities for customers to be involved in the governance of the organisation. While this group is no longer being recruited for, you can find out more about how they work, by emailing customerinvolvement@genesisha.org.uk or by calling 033 3000 3000